Returns & Refunds Policy

At Artisan, we take pride in the quality of our gourmet products; however, due to the perishable nature of our food items, we can only accept returns for products that arrive damaged or defective. If your order is not up to our high standards, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged item and the shipping packaging immediately upon arrival.

• 2.
  Contact Our Team

  Email [email protected] with your order number and the photos of the affected products.

• 3.
  Evaluation

  Our quality assurance team will review your claim within 24 hours to determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.